Terms and Conditions

I. Training:

Cancellation Policy:

Cancellations made thirty (30) or more calendar days PRIOR to a scheduled class may request a full 100% refund of the training purchase price. 

Cancellations made between 29 and 16 calendar days PRIOR to a scheduled class may request a fifty percent (50%) refund of the training purchase price.

Cancellations made fifteen (15) or fewer calendar days PRIOR to a scheduled will not be entitled to any refund.

Substitution Policy:

In the event you cannot attend a particular course, a “People” substitution will be allowed.  However, any such substitute person MUST be from within either the same department or from within the same organization. PM Investigations, Inc. reserves the right to cancel a seminar and will refund the full registration fee only. PM Investigations, Inc. is not responsible for registrant’s non-refundable airfare, accommodations, fees or other related costs.

Training Refund Policy:

All refunds will be issued in the same manner as payment was made (e.g., MasterCard Payment = MasterCard Refund, check payment = check refund).  Refunds will be made within thirty (30) business days from date of notice of cancellation. 

II. P.O.S.T. Approved Training Classes:

In accordance with the P.O.S.T. requirement and in order to receive a Certificate of Completion and/or P.O.S.T. Credit, all students must attend at least ninety percent (90%) of the course instruction time. 

III. Non-P.O.S.T. approved classes (i.e., G.A.P.I. Training):

To receive a Certificate of Completion, all students must attend at least eighty percent (80%) of the course instruction time. 

IV. Hardware

3-Day Money Back Guarantee:

All products purchased from PM Investigations, Inc. (PMI) include a three-day money-back guarantee, excluding Shipping & Handling fees invoiced to the customer on the date that the merchandise was shipped to the customer.  Customers are responsible for any and all return shipping and handling charges when returning merchandise to PMI. 

This 3-day money back guarantee is honored by PMI provided the merchandise was purchased directly from PMI.  Not all resellers have the same 3-day money back policy that PMI maintains.  So, it is highly recommended that the customer confirm his/her return merchandise policy with the relevant reseller before placing the order.

This three-day money-back guarantee is valid if the merchandise is returned to PMI in its original packaging AND provided that the merchandise has not been damaged in any manner whatsoever.  If the merchandise is damaged, which shall be determined in PMI’s sole discretion, the customer will additionally pay any and all costs to return/reconstruct the merchandise back to its original delivered condition.   

Customers using a credit card to make a purchase will pay a ten percent (10%) restocking fee to accommodate the merchant fee that is charged to PMI by the credit card company. The device must be marked with a date stamp.  Anything you ship through the postal service, UPS, FedEx, DHL, or any other common carrier will have a date stamp and or tracking number that is needed for us to determine when the device was on its way back.

You must also ensure that the product has not been used. That means that the product cannot be scratched, dented, have greasy fingerprints all over it, or any other type of indication that you received benefit from it.  We must be able to offer the unit for sale to another customer.  It has to be in as good condition as when you received it along with ALL packing material including but not limited to plastic baggies containing parts and bubble wrap.  If you receive benefit from the product then you must pay for it accordingly. 

Limited Warranty on Hardware:

PM Investigations, Inc. warrants that our products are free from defects in materials and workmanship for a period of ninety (90) days from the date of purchase by the original buyer. If physical defects or malfunctions are discovered, PM Investigations, Inc. will, at our discretion, repair or replace the product. The defective product must be returned to PM Investigations, Inc. within the warranty period accompanied by an RMA number issued by PM Investigations, Inc.

All products purchased from PM Investigations, Inc. include a three-day money-back guarantee.

V. Software:

Please use the trial periods available to make sure that the software works before purchasing a license. All of our software is usable during the trial period (although there may be minor functionality limitations). None of our software requires registration to enable its primary functionality.

If you purchase one or more of our software products, after your payment has cleared, an email will be sent to you. Once this information is emailed to you, no refunds are given because it is impossible for you to return your registered version of our software. With a traditional retail purchase of hardware, you are able to return a physical product.

During your trial period, our support staff is available to assist in installation and configuration via email. If necessary, limited telephone support is offered (in addition to our variety of online support options). We strongly recommend that all users download, install, and test the trial versions prior to making a purchase.

In rare instances and only within 10 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, PMI may, in its sole discretion, issue a refund. In such instances, a LOD (Letter Of Destruction) on company letterhead will be required to process the refund.

VI. Limitation of Liability:

The following limitations of liability apply to any and all purchases made of PMI products, goods or services:

(a) PMI is not liable for any incidental or consequential damages, including, but not limited to property damage, loss of time, loss resulting from use of a PMI product, or any other damage(s) resulting from breakdown or failure of a serviced product or from delays in servicing or inability to render service on PMI products.

(b) PM Investigations, Inc. will make every effort to ensure proper operation of its products. It is, however, the customer’s responsibility and obligation to verify that the output of their purchased PMI product meets the customer’s quality requirement. Customer acknowledges that improper operation of PMI product and/or software, or hardware problems, can cause defective data from loading. However, PM Investigations, Inc. will make efforts to solve any problems identified by Customer.